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September 7, 2004
CompUSA Makes Good, After Minimal Arm-Twisting

Ah, the power of persuasion ... After talking with a manager at the local CompUSA outlet, I convinced them that swapping out my six-week-old lemon of a laptop for a brand-new one would be considered proper customer service, rather than making me wait three weeks while Toshiba searched for the correct parts on the faulty model I brought back.

I just picked up the replacement and am testing it out during my lunch break. So far, so good! Looks like I'm back in business. They even gave me my old hard drive, so my data is still intact. The maintenance agreement even starts fresh. All in all, a satisfactory resolution, and one we could have easily reached yesterday had a manager been on duty.

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Posted by Ed Morrissey at September 7, 2004 12:00 PM

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